Last updated: 5 January 2026

1. Who We Are

RAD Management Services (“RAD Management”, “we”, “us”) is a residential property management and lettings business based in Jersey, Channel Islands. We act as a Data Controller when processing personal data relating to applicants, tenants, landlords, contractors and website users.

2. What Personal Data We Collect

We collect and process the following categories of personal data:

• Identity information such as name, date of birth, identification documents
• Contact information such as email address, phone number, and current/previous addresses
• Employment and income details
• References from previous landlords or employers
• Credit history information obtained through authorised third party credit checking providers
• Tenancy records including rent payments, communications, inspections and maintenance requests

3. How We Collect Your Data

We collect personal data in the following ways:

• Directly from you when you submit an application, contact us, or enter into a tenancy
• From third parties such as employers, referees, previous landlords and credit checking agencies

4. Why We Process Your Data (Lawful Basis)

We process personal data under the lawful bases set out in the Data Protection (Jersey) Law 2018:

Contractual necessity – assessing applications, preparing tenancy agreements, managing tenancies

Legal obligation – complying with Jersey tenancy law, financial regulations, and record keeping duties

Legitimate interests – preventing fraud, ensuring suitability of applicants, protecting property assets

Consent – where required for optional communications or where you have explicitly agreed

5. Sharing Your Data

We share personal data only where necessary and proportionate.

Third Party Credit Checks

We use trusted third party service providers to support the operation of our business. These providers act as Data Processors and may process personal data on our behalf strictly for the purposes described below.

The processors we use include:

• Credit checking provider (Channel Island Data Service) – to assess applicant suitability and verify identity and financial history.
• Inventory Hive – to create and manage inventories, inspections, check in and check out reports, and associated photographic records.
• DocuSign – to facilitate secure electronic signing of tenancy agreements and related documents.
• Cloud storage and email service providers – for secure communication and document storage.
• Maintenance and contractor management systems (where applicable) – to coordinate repairs and property access.

We ensure that all processors provide appropriate security measures and process data only under our instructions.

Other Sharing

We may also share data with:

• Landlords, where relevant to tenancy decisions
• Contractors, where access or repairs are required
• Legal or regulatory authorities, where required by law
• Professional advisers such as accountants or legal representatives

6. Cookies

Our website uses cookies to support essential functions, improve performance and enhance user experience. Cookies are small text files placed on your device when you visit our website.

Essential cookies

These are required for the website to operate correctly and provide secure access to certain features.

Performance and analytics cookies

These help us understand how visitors use the site by collecting aggregated information such as page views and time spent on pages.

Functionality cookies

These allow the website to remember choices you make, such as form preferences or settings.

Third party cookies

Some cookies may be set by third party services integrated into our website, such as analytics tools or embedded content. These providers may collect information about your browsing activity across different websites.

Managing cookies

You can control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
If our use of cookies changes, this section will be updated before any new cookies are introduced.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data, including secure digital storage, restricted access, encryption where appropriate and data minimisation. Access to personal data is limited to those who require it for legitimate business purposes.

8. Data Retention

We retain personal data only for as long as necessary:

• Unsuccessful applicant data is normally retained for up to 12 months
• Tenancy records are retained for the duration of the tenancy plus any statutory retention period
• Financial records are retained in accordance with Jersey accounting requirements
• Maintenance and contractor records are retained as required for audit and compliance purposes

9. Your Rights

Under the Data Protection (Jersey) Law 2018, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data in certain circumstances
• Object to processing
• Restrict processing
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Jersey Office of the Information Commissioner (JOIC)

10. Cookies

Our website does not use cookies. If this changes, this policy will be updated.

11. Contact Us

For any questions about this policy or to exercise your rights, contact:

RAD Management Services
Email: Richard.dawson@radmanagement.co.uk
Address: La Cachette, Rue de Huquet, St Martin, Jersey, JE3 6HU